Privacy Policy

Last updated: 5 August 2025

Thames Launderette & Dry Cleaning Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and security of our customers and website users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

1. WHO WE ARE

Business Name: Thames Launderette & Dry Cleaning Ltd

Email: [email protected]

Data Protection Officer: Jay Reza

2. WHAT INFORMATION WE COLLECT

We may collect and process the following personal data:

• Full name

• Email address

• Phone number

• Home or business address

• Card payment and billing information

• IP address or location

• Order history

3. HOW WE COLLECT YOUR DATA

We collect personal information when:

• You book a service online through our website

• You place an order over the phone

• You visit one of our physical store locations

• You browse our website (via cookies and analytics tools)

4. WHY WE COLLECT YOUR DATA

We collect and process personal data to:

• Fulfil and manage customer orders

• Provide quotes and pricing information

• Send order confirmations or updates

• Send marketing or promotional material (only if you’ve opted in)

• Improve our website and services through analytics

5. LEGAL BASIS FOR PROCESSING

We process your data based on the following lawful bases under the UK GDPR:

• Consent – where you have given us permission (e.g. marketing opt-in)

• Contract – where processing is necessary to fulfil a service you have requested

• Legitimate interests – for business improvement and customer service

6. DATA RETENTION

We retain contact and order data permanently unless a customer requests that their data be removed from our system. You can contact us at any time to request deletion.

7. SHARING YOUR INFORMATION

We do not sell or share your personal information with third parties except as necessary to provide our services. Payment details are securely stored and encrypted by Adyen, our trusted payment processing provider.

8. COOKIES AND TRACKING

We use cookies and analytics tools to help improve user experience on our website. These may collect data such as your IP address and browsing behaviour. By continuing to use our site, you consent to our use of cookies. You can manage cookie settings via your browser.

9. HOW WE PROTECT YOUR DATA

Your data is protected through:

• SSL (Secure Socket Layer) encryption

• Password-protected internal systems

• Encrypted local computer storage

We take appropriate technical and organisational measures to ensure your information is secure.

10. YOUR RIGHT UNDER THE UK GDPR

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time (for marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at: [email protected]

11. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact:

Jay Reza

Email: [email protected]

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Currently, we do not have a direct notification process for changes. You are encouraged to review this policy periodically to stay informed of any updates.